Many Pharmaceutical Companies are not aware of the requirement to provide (in addition to safety reporting) a medical information service for their marketed products (92/28 EEC).
In a lot of situations, the Medical Information Department are the first call for enquiries that also contain adverse reaction reports or reports concerning usage of the product in pregnancy and off-label usage (e.g. paediatric usage; different dosage regimens; unapproved indications).
Therefore, it is imperative that such a service be in place that can provide balanced, detailed and accurate information on the Company product.
Typically our services include:
- Call handling (including out of hours) for medical enquiries including drug safety adverse reaction reports
- Production of Frequently Asked Questions (FAQs)
- Standard Company responses to medical enquiries
- Medical Information and Saftey updates to Company Sales Representatives and Partners
- Competitor Analyses
- Articles relating to disease treatments (new rationales for treatments of the diseases for the Company products)
- Patient Registry Programmes for standard questions relating to the programme
- Promotional (advertising) literature production and sign off
We can provide the client with monthly analyses of the types of reports received, using these to build new FAQ answers and provide information on the usage of the product in relation to off label usage.
